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Customer Assistance

Contact Us

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Customer Service

Feel free to contact Customer Service with any questions and/or concerns. A customer service representative is available Monday to Friday from 8AM-5PM CST.

EMAIL: custserv@cuddlduds.com

TELEPHONE: 1.866.202.5445

MAIL: CuddlDuds.com | ATTN Return/Exchange Processing | 400 West Chickasaw Avenue | McAlester, OK 74501

My Account

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How do I create an account?

Click the MY ACCOUNT link at the top right side of our site. Under NEW CUSTOMERS click REGISTER. Simply follow the prompts to fill in your information. Click the SUBMIT button to complete your account setup. Your information is never sold to any other company and is kept completely private.

How do I edit my account information?

Click the MY ACCOUNT link at the top right side of our site. Once you are signed in, you may edit any of your information including:
• Change email address or password
• Change email preferences
• Manage billing addresses
• Manage shipping addresses
• View gift certificate balance

I forgot my password.

Click the MY ACCOUNT link at the top right side of our site. Click the FORGOT YOUR PASSWORD link located below the password field. This link will send an email to your provided email address with your password.

Shipping & Returns/Exchanges

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SHIPPING

How much is my shipping cost?

CuddlDuds.com offers Free Standard Shipping on all orders. Enjoy hassle-free shopping with no coupon code required. 

You may upgrade to 2nd day delivery for a fixed fee of $12.00 at checkout. Please allow 24-48 hours for order processing, in addition to the 2 days delivery time (excluding weekends).

How will I know when my order has shipped?

When your order ships from our warehouse you should receive a Shipment Notification via email that includes a tracking number to the email address you provided. If you have not received this email and believe your order should have shipped, click the MY ACCOUNT link at the top right-hand side of our website. Here you can view the status of any orders you have placed. Click on REVIEW ORDERS/TRACK PACKAGES. Next to each of your orders will be listed its current status; ‘processing’ orders have not yet shipped, 'shipped' orders have left the shipping center and you may track their location directly through the shipping carrier.

When will my order ship?

Once your order is placed, please allow 24-48 hours for order processing before your order is shipped. You will receive a Confirmation of Shipment email from us to the address you provided during checkout.

Do you ship to my country?

We currently do not ship, bill, or process international orders. We ship exclusively in the United States.

Do you ship to PO Boxes?

Yes, we currently ship, bill, and process orders to PO boxes.

Do you ship to Military Addresses? (APO/DPO/FPO)

Yes, but any order being shipped to an APO/DPO/FPO address must be made via telephone. Please call Customer Service at 1.866.202.5445, Monday to Friday from 8AM-5PM CST, for assistance placing & shipping your order.

RETURNS/EXCHANGES

How do I return or exchange my product?

CuddlDuds.com gladly accepts returns or exchanges of unworn, unwashed, undamaged, or defective merchandise purchased directly from CuddlDuds.com. Please contact Customer Service to notify of return or exchange. 

EXCHANGE: Exchanges within 30 days of the original purchase date, for items equal to the original dollar amount, will be accepted and a pre-paid return label will be supplied to return your merchandise. Please call Customer Service at 866.202.5445 to initiate your exchange. Representatives are available Monday to Friday from 8am – 5pm CST.

RETURN: Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. 

A credit will be issued as soon as we receive and process your return. Please note, CuddlDuds.com does not cover the expense of return shipping, and shipping and handling charges are not refundable unless the return is due to defective merchandise. Please allow up to 2 billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.

What is the return address?

CuddlDuds.com
ATTN Return/Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501

I received the wrong product.

If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the order so that we are notified of the error and can begin to make the necessary adjustments.

Track/Review or Cancel Order

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How do I change quantities or cancel an item in my order?

Click the MY ACCOUNT link at the top right-hand side of our website to view the orders you have placed. Then, click CHANGE QUANTITIES/CANCEL ORDERS to find and edit your order. Please note that once an order has begun processing or has shipped, it is no longer possible to edit the order.

How do I track my order?

When your order ships from our warehouse you should receive a Shipment Notification email that includes a tracking number to the email address you provided. If you did not receive this email, you may alternatively locate your tracking number by clicking on the 'My Account' link at the top right hand side of our website and locating the order for which you are inquiring. Once you have located the tracking number, you may enter it into the shipping carrier's online package tracking system.

What do I do if my order was not delivered?

Click the MY ACCOUNT link at the top right-hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping carrier to confirm that your package was delivered. If your package shows a status of Delivered, yet you have not received it, please contact Customer Service for assistance.

An item is missing from my shipment.

If your order arrived only partially complete, it is possible that inventory was no longer available on the item(s) you selected. You should have received an email notification or phone call from Customer Service informing you of your order status. Please contact Customer Service for any further questions or assistance.

What about backorders?

CuddlDuds.com does not accept backorders.

E-Gift Certificates & Special Promotions

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How do I buy an e-gift certificate?

To purchase an e-gift certificate, click here.

How do I redeem an e-gift certificate?

Simply enter your e-gift certificate code in the GIFT CERTIFICATE prompt box in your Shopping Bag and click APPLY. The amount of your certificate will then be applied to your current order total.

How do I redeem a coupon?

After adding items to your Shopping Bag, click the SHOPPING BAG link at the top of the site. Then, click the CHECKOUT button to view your Shopping Bag. At the bottom of the Shopping Bag page, you’ll see a box where you may enter your coupon code. Only one discount code applied per transaction will be permitted, unless otherwise specified. Click APPLY and the applicable discount will be deducted from your order total.

Payment Options & Charges

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What are my payment choices?

CuddlDuds.com accepts Visa, Mastercard, Discover, and American Express for payments.

Do I have to pay sales tax?

Sales tax is only collected if your order is being shipped in the same state as our shipping warehouse, California.

I have a question on my charges.

Click the MY ACCOUNT link at the top right-hand side of our site to review your orders. Here you may compare your order history on our website with your financial records. If you have any further questions or concerns regarding the issue, please contact Customer Service for assistance.

I need a copy of my receipt/invoice.

Click the MY ACCOUNT link at the top right-hand side of our site where you will be prompted to enter your email and password. Here you are able to review your past and pending orders. Click PRINT INVOICES and then locate the order for which you need to print a receipt and/or invoice. Select the order and then select NEED TO PRINT AN INVOICE? Your invoice will then pop up in a second window from which you can print.

When will my charge appear on my credit card?

Your charge will appear on your credit statement at the time the order ships, usually within a few days of placing your order. You can further monitor the status of your charge by logging into your CuddlDuds.com account, locating the order for which you are inquiring, and check its current status.

How will I be reimbursed for a return?

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Credits take approximately 7-10 days from the time we receive your item(s). Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. 

Review our Return Policy section above for more details.

Fit Guide & Size Charts

Where is a size chart to determine my size?

You've come to the right place. Click on the following categories to view our Size Charts: WomenMenGirls, or Boys.

Cuddl Duds Care

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How do I care for my Cuddl Duds?

That's easy. Machine wash cold, gentle cycle. Use only non-chlorine bleach when needed. Tumble dry low, remove promptly. Cool iron if needed.

Affiliates

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We are looking for top fashion-forward  and lifestyle websites to join the Cuddl Duds affiliate program. As a member of the program, you can earn commission when your visitors buy from CuddlDuds.com. 

About the Cuddl Duds Affiliate Program

At Cuddl Duds, layering is a lifestyle. We make ultra-soft layers that are functional, fashionable, and forever flattering. Whether it’s your first layer or your final, our collections are designed with varying climates and preferences in mind. Perfect for work or play, Cuddl Duds is a favorite for the modern family on the go—all year long.

We know our layers, and offer a variety of colors and prints available in comfortable v-necks, crew necks, wraps, hoodies, leggings, and more. Because weather should be predictable. Style shouldn’t.

CuddlDuds.com is committed to delivering sites that are easy to use, stylish to look at, and supported by top-notch customer service. Both sites feature:
• Fast, free shipping
• Quality product imagery and product selection
• Complimentary style advice via a savvy customer service team
• A suite of layers are guaranteed to please and keep you warm!

Whether you have a fashion blog, email newsletter, Twitter feed, or Facebook fan base, you can start earning money through the Cuddl Duds affiliate program by offering your visitors a large selection of layers to love. The program is simple, free of charge, and rewards you with generous commissions on every sale generated through your site.

To begin, we'll provide you with everything you need to set up your links and banners to CuddlDuds.com. From then on, each time a customer comes from your site to ours and makes a purchase, you'll earn commissions based on the monthly revenues generated by referred visitors.

Click Here to Learn More & Apply!

Sweepstakes Official Rules

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NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. THIS SWEEPSTAKES IS IN NO WAY SPONSORED, ENDORSED OR ADMINISTERED BY, OR OTHERWISE ASSOCIATED WITH INSTAGRAM OR TWITTER. YOU UNDERSTAND THAT YOU ARE PROVIDING YOUR INFORMATION TO SPONSOR AND NOT TO INSTAGRAM OR TWITTER. EACH PARTICIPANT RELEASES INSTAGRAM AND TWITTER FROM ANY LIABILITY ASSOCIATED WITH HIS OR HER PARTICIPATION IN THE SWEEPSTAKES.

Participation in The Cuddl Duds® A Match Made in Layers Sweepstakes (the “Sweepstakes” or “Game”) constitutes your full and unconditional agreement to these Official Rules. Any violation of these rules may result in disqualification. All decisions of the Sponsor regarding the Game are final and binding in all respects. Winning a prize is contingent upon fulfilling all of the requirements set forth herein.

Cuddl Duds #LiveinLayers @Macys Sweepstakes (the “Sweepstakes”): How To Enter: (A) Entrant must follow Sponsor’s Instagram feed at @cuddlduds (the “Instagram Feed”) or (B) Twitter feed at @cuddlduds and during the period that begins November 17, 2014 at 12:01 AM (ET) through November 23, 2014, at 11:59 PM (ET) (the “Entry Period”), All entries must include one (1) post to the entrant’s Instagram Feed or Twitter Feed with both the designated hashtag #LiveinLayers and tag @Macys. Registration with Instragram or Twitter is required to enter the Sweepstakes. There is no cost to register with Instagram or Twitter. If you do not have an Instagram or Twitter account, you can sign up for one either at the app store or at www.instagram.com or www.twitter.com. Entries must be received before the end of the Entry Period and the Sponsor’s database clock will be the official timekeeper for this Sweepstakes. Entries become the exclusive property of Sponsor and will not be returned or acknowledged. Due to the unique nature and scope of the Sweepstakes, Sponsor reserves the right, in addition to those other rights reserved herein, to modify any date(s) or deadline(s) set forth in these Official Rules or otherwise governing the Sweepstakes. Winner Selection: At the end of the Entry Period, Sponsor will review all of the initial entries received on Instagram and Twitter for eligibility. Winner[s] (individually and collectively, the “Winner”) will be selected on or about November 28, 2014 in a random drawing from among all eligible entries received. In the event the Sponsor does not receive any eligible entries, the Sponsor has the right to cancel the Sweepstakes. Drawing will be conducted by Cuddl Duds and Macy’s, whose decisions are final. Odds of winning will depend upon the total number of eligible entries received. Sponsor is not responsible for incomplete, invalid, delayed or misdirected entries, all of which will be void. Prizes & Approximate Retail Value: One (1) Winner will receive a gift box containing Cuddl Duds products, and a $500.00 gift certificate to Macy’s. (ARV: $599.). Any difference between the stated ARV and the actual value of the prize will not be awarded in any form. Winner will be notified within one (1) month of the last day of the Sweepstakes, by a comment placed on their Entry by Sponsor promptly following the winner selection and must respond via email address providing contact information within 48 hours from notification or an alternate potential winner will be selected. In the event that any one or more potential Winner(s) fails to respond as stated above, declines the prize or fails to provide signed affidavits or releases, such Winner(s) will be deemed to forfeit the prize and Sponsor will select an alternate Winner(s) from the remaining eligible entrants. If any alternate(s) similarly fails to respond or declines the prize, Sponsor will use a reasonable number of attempts, in its discretion, to award the prize(s) to another alternate(s) but if it is unable to do so, the prize(s) will be finally forfeited and Sponsor shall have no further liability in connection with this Sweepstakes. Please allow a minimum of six (6) months for delivery of prizes. List of Winner(s): The names of the winners of the Sweepstakes will be posted on the Instagram Feed and Twitter Feed once the Winners have been selected. For the names of the Winners, send a separate self-addressed, stamped envelope to Cuddl Duds #LiveinLayers @Macys Sweepstakes, Komar Layering, 16 East 34th Street, New York, NY 10016 within two (2) months from the Winner notification date as specified above.


•ENTRIES: Limit one (1) entry per person for Sweepstakes. Multiple entries from the same person will be disqualified. Entries become the property of the Sponsor and will not be returned. Proof of submission does not constitute proof of receipt. Sponsor is not responsible for lost, late, misdirected, incomplete or inaccurate entries. If there is a dispute as to the identity of an Instagram or Twitter entrant, the prize will be awarded to the authorized account holder of the Instagram or Twitter account. The “authorized account holder” is defined as the natural person to whom the Instagram account is assigned by an internet service provider, online service provider or other organization (e.g., business, educational institution, etc.) that is responsible for the Instagram or Twitter account. 


•OWNERSHIP: By submitting your entry in the Sweepstakes, you acknowledge and agree that Sponsor will own all entries submitted by you in the Sweepstakes. Each entrant into the Sweepstakes hereby irrevocably grants, transfers, sells, assigns and conveys to the Sponsor, its successors and assigns, all present and future right, title and interest of every kind and nature whatsoever in and to the entry(ies) for exploitation throughout the universe, in perpetuity, by means of any and all media and devices whether now known or hereafter devised. Sponsor shall have the right, in its sole discretion, to edit, composite, morph, scan, duplicate, or alter, the entry(ies) for any purpose which Sponsor deems necessary or desirable, and each entrant irrevocably waives any and all so-called moral rights they may have in the entry(ies) submitted by him or her. Each entrant hereby acknowledges that such entrant does not reserve any rights in and to his/her entry(ies). Sponsor shall have no obligation (express or implied) to use any entry, or to otherwise exploit any entry or, if commenced, to continue the distribution or exploitation thereof, and Sponsor may at any time abandon the use of the entry(ies) for any reason or no reason at all, and no entrant shall be entitled to any damages or other relief by reason thereof. Acceptance of any prize shall constitute and signify the prize winner’s agreement and consent that Sponsor and its designees may use the prize winner’s name, city, state, likeness, photo, avatar, and/or prize information in connection with the Game for promotional, advertising or other purposes, worldwide, in any and all media now known or hereafter devised, including the Internet, without limitation and without further payment, notification, permission or other consideration, except where prohibited by law.

•ELIGIBILITY: Open to all legal residents of the United States and the District of Columbia and who are 18 years of age or older in their state of residence at time of entry. Void in Puerto Rico and where prohibited by law. Employees of Sponsor, its parents, affiliates and subsidiaries, participating advertising and promotion agencies, Macy's and prize suppliers (and members of their immediate family and/or those living in the same of household of each such employee) are not eligible.

•CONDITIONS OF PARTICIPATION: Expenses not specifically included in prize description and all taxes are the sole responsibility of the Winner. Each prize is awarded “as is” with no warranty or guarantee, either express or implied outside of manufacturer's limited warranty. No transfer, assignment or substitution of a prize permitted, except Sponsor reserves the right to substitute prize for an item of equal or greater value in the event an advertised prize is unavailable. The Winner is required to comply with any and all applicable federal, state, and local laws, rules and regulations. All federal, state and local taxes, and any other costs not specifically provided for in these Official Rules are solely the Winner’s responsibility. If the actual retail value of any Winner’s prize is $600 or more, the Winner must complete a W9 form and supply Sponsor with his/her social security number for tax purposes. An IRS Form 1099 will be issued in the name of the Winner (or, if a minor, in the name of his/her parent or legal guardian) for the actual value of the prizes received. Sponsor shall have no responsibility or obligation to the Winner or potential Winner who are unable or unavailable to accept or utilize prizes as described herein. Entrants agree to be bound by the terms of these Official Rules and by the decisions of Sponsor, which are final and binding on all matters pertaining to this Promotion. Winners (and parent or legal guardian if Winner is a minor) may be required to sign and return an Affidavit of Eligibility, a Liability Release and where legally permissible a Publicity Release within seven (7) days following the date of first attempted notification. Failure to comply with this deadline may result in forfeiture of the prize and selection of an alternate Winner. Return of any prize/prize notification as undeliverable may result in disqualification and selection of an alternate Winner. Winner hereby further agrees that it will sign any documents necessary to transfer copyright of his/her submitted entry, if applicable, to Sponsor within seven (7) days following the date of first attempted notification. By entering, Entrant grants permission for Sponsor, and any of its affiliates and subsidiaries, participating advertising and promotion agencies, and prize suppliers to use the entrant’s submission (including an altered form of the entry), if any, for editorial, advertising and promotional purposes without additional compensation, unless prohibited by law. If images are being submitted to Sponsor as a requirement for entry, Entrants agree that they have all rights to use the images submitted and to allow Sponsor, any of its affiliates and subsidiaries, participating advertising and promotion agencies, and prize suppliers to reuse any of the images, without any liability, for editorial, advertising and promotional purposes. Additionally, acceptance of the prize by Winner constitutes permission for Sponsor and any affiliates and subsidiaries, participating advertising and promotion agencies, and prize suppliers to use Winner’s name and/or likeness and biographical material for editorial, advertising and promotional purposes without additional compensation, unless prohibited by law. By accepting prize, Winner agrees to hold Sponsor, its advertising and promotion agencies and their respective parent companies, subsidiaries, affiliates, partners, representative agents, successors, assigns, officers, directors, and employees harmless for any injury or damage caused or claimed to be caused by participation in the Sweepstakes or acceptance or use of the prize. Sponsor is not responsible for any printing, typographical, mechanical or other error in the printing of the offer, administration of the Sweepstakes or in the announcement of the prize.

•REPRESENTATIONS AND WARRANTIES / INDEMNIFICATION: By participating in the Sweepstakes, entrant warrants and represents that his/her entry is original to the entrant, has not been previously published or won any award, and does not contain any material that would violate or infringe upon the rights of any third party, including copyrights (including, without limitation, copyrighted images or footage), trademarks or rights of privacy or publicity. Modification of an existing image does not count as original for purposes of this Sweepstakes. The entrant further warrants and represents that entrant has all appropriate clearances, permissions and releases for the entry, including releases from all persons appearing in the photograph, location releases for all recognizable locations, and releases from anyone who assisted in the creation of the photograph. The entrant must be able to provide on request all appropriate clearances, permissions and releases for the entry, including releases from all persons appearing in the photograph, location releases for all recognizable locations and releases from anyone who assisted in the creation of the photograph. The image must not contain any personally identifiable information of any person. Excepting those of Sponsor, the image must not contain or reference any names, products or services of any company or entity or any third party trademarks, logos, trade dress or promotion of any brand, product or service. If any person appearing in the image is under the age of majority in their state of residence, the written consent and signature of a parent or legal guardian is required. At Sponsor’s request, and in its sole discretion, Entrants may be required to execute an assignment and release transferring all rights and ownership of their image to Sponsor, the form of such assignment to be determined by Sponsor. In the event an entrant cannot provide all required releases, Sponsor reserves the right, in Sponsor’s sole discretion, to disqualify the applicable entry or seek to secure the releases and clearances for Sponsor’s benefit. The photograph may not feature nudity or obscene language or material that is libelous or defamatory. Each entrant hereby agrees to indemnify and hold the Promotion entities harmless from and against any and all third party claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses relating to or arising out of any breach or alleged breach of any of the warranties, representations or agreements of entrant hereunder. Sponsor reserves the right in its sole and unfettered discretion to disqualify any entry that it believes contains obscene, offensive or inappropriate content, that does not comply with these Official Rules or that is not consistent with the spirit or theme of the Sweepstakes. Entries that do not comply with the above requirements may not be eligible, and, if submitted, may be removed at any time in Sponsor’s sole discretion. By participating in the Sweepstakes, each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, which shall be final and binding in all respects.

•INTERNET: Sponsor is not responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by Sponsor or presenter on account of technical problems or traffic congestion on the Internet or at any Web site or any combination thereof. If for any reason the Internet portion of the program is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Promotion, Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Promotion. Sponsor reserves the right to select winners from eligible entries received as of the termination date. Sponsor further reserves the right to disqualify any individual who tampers with the entry process. Sponsor may prohibit an entrant from participating in a Promotion if it determines that said entrant is attempting to undermine the legitimate operation of the Promotion by cheating, hacking, deception or other unfair playing practices or intending to abuse, threaten or harass other entrants. Caution: Any attempt by a participant to deliberately damage any Web site or undermine the legitimate operation of the Promotion is a violation of criminal and civil laws and should such an attempt be made, Sponsor reserves the right to seek damages from any such participant to the fullest extent of the law.

•DISPUTES/CHOICE OF LAW: Except where prohibited, each entrant agrees that: (1) any and all disputes, claims and causes of action arising out of or connected with this or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by state or federal courts situated in New York, NY, (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, but in no event attorneys' fees; and (3) no punitive, incidental, special, consequential or other damages, including without limitation lost profits may be awarded (collectively, "Special Damages"), and (4) entrant hereby waives all rights to claim Special Damages and all rights to have such damages multiplied or increased. New York State law, without reference to New York’s choice of law rules, governs the Sweepstakes and all aspects related thereto.

•SPONSOR: The Sponsor of these Promotions is Komar Layering, LLC., 16 East 34th Street, New York, NY , 10016. The use of any prize manufacturer or prize supplier, name or trademark in connection with any of the prizes is solely for the purposes of describing such prize, and is not intended to suggest any affiliation or sponsorship.

Cuddl Duds Policies

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Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. The security of the information regarding your purchase is very important to us. We guarantee that your transactions are secure when you place an order through CuddlDuds.com. In the unlikely event of any issues with your credit card transaction, you will have no liability for any charges relating to that transaction.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Terms & Conditions

Please view our Terms & Conditions page.