Frequently Asked Questions
- About Cuddl Duds
- Customer Service
- My Account
- Track/Review/Change Order
- Shipping
- Return Policy
- cuddlDuds.com Charges
- Gift Certificates & Special Promotions
- Safety & Security
About Cuddl Duds
What are Cuddl Duds?
Cuddl Duds are smart layering products that are both functional and stylish. We make ultra-soft layers that flatter a woman's body and accentuate her personal style. Perfect for work and play, Cuddl Duds is a favorite of the modern woman who wants to look great on chilly nights, work days and weekends, all year long. From fit to fabric, we craft layers of clothing that keep women feeling comfortable and beautiful.
Our collections are designed with varying climates and preferences in mind. We offer a variety of colors and prints available in classic styles including v-necks, crew necks, turtlenecks, hoodies, leggings, and more.
Cuddl Duds. Live in Layers©.
Cuddl Duds is a Komar Layering brand. Komar Layering is a division of Komar.
How can I connect with Cuddl Duds?
Stay connected at www.facebook.com/cuddlduds . Follow the latest layering trends at www.twitter.com/cuddlduds and www.pinterest.com/cuddlduds.
Where is a size chart to determine my size?
A size chart can be accessed for each item listed on cuddlduds.com by clicking on the ‘Size Chart’ button on the corresponding product page. You may also click the categories listed to view our Womens, Mens, Girls, or Boys Size Charts. Feel free to contact Customer Service with additional sizing questions or concerns.
When should I wear Cuddl Duds?
Our collections are designed with varying climates and preferences in mind. For temperature control in cold weather, our Climatesmart collection is a great choice. For ultra-soft warmth and fitted comfort, look to our Softwear with Stretch collection. And for those extra cold days, Fleecewear with Stretch is a definite must wear. We also have Thermals, ThinLayer and more to meet each woman's individual needs.
How do I know which product best suits my needs?
There are a variety of colors and prints available in classic styles including v-necks, crew necks, turtlenecks, hoodies, leggings, and more. Soft, lightweight layers to keep you warm all under. You’ll wonder how you ever beat the season without them!
You can shop cuddlduds.com based on your layering needs; browse by Collection or by Style. Each product also features a description and suggestions for layering and wearing. We’re confident you’ll find just what you’re looking for! If you have any further product questions, please don’t hesitate to contact Customer Service who will be happy to help lead you to your perfect layer.
What layering style tips does Cuddl Duds recommend?
All of the products in our Womens section feature individual layering style tips, ‘Layer 1 Item in 3 Ways’ based on the item and its intended functionality.
We hope you find our stylists’ suggestions to be a helpful jumping-off point and are inspired to layer away with your own creativity - you can’t do it wrong!
How do I care for my Cuddl Duds?
Machine wash cold, gentle cycle. Use only non-chlorine bleach when needed. Tumble dry low, remove promptly. Cool iron if needed.
Customer Service
How do I contact Cuddl Duds?
Contact us with any questions and/ or concerns. A customer service representative is available Monday to Friday from 8AM-5PM CST.
Email custserv@cuddlduds.com
Call 1.866.202.5445
What is the mailing address?
Cuddl Duds
ATTN Return/ Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501
My Account
How do I create an account?
1. Click the ‘My Account’ link at the top right side of our site. 2. Under 'New Customers' click 'Register' 3. Simply follow the prompts to fill in your information 4. Click the 'Submit' button to complete your account setup. Your information is NEVER sold to any other company and is kept completely private.
How do I edit my account information?
Click on the ‘My Account’ link at the top right side of our site. Once you are logged in, you may edit any of your information including: • Change email address or password • Change email preferences • Manage billing addresses • Manage shipping addresses • Edit or delete a credit / debit card • Apply a gift certificate to account • View gift certificate balance.
I forgot my password.
Click the ‘My Account’ link at the top right hand side of our site. Click the 'Forgot Your Password' link located below the password field. This link will send an email to your provided email address with your password.
Track/ Review/ Change Order
How do I change quantities or cancel an item in my order?
Click on the ‘My Account’ link at the top right hand side of our website to view the orders you have placed. Then click the ‘Change quantities / cancel orders’ link to find and edit your order. Please note that once an order has begun processing or has shipped, it is no longer possible to edit the order.
How do I track my order?
When your order ships from our warehouse you should receive a Shipment Notification email that includes a tracking number to the email address you provided us with. If you did not receive this email, you may alternatively locate your tracking number by clicking on the ‘My Account’ link at the top right hand side of our website and locating the order for which you are inquiring. Once you have located the tracking number, you may input it into the shipping carrier's applicable online package tracking system.
What do I do if my order was not delivered?
Click on the ‘My Account’ link at the top right hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping carrier to confirm that your package was delivered. If your package shows a status of ‘delivered’, yet you have not received it, please contact Customer Service for assistance.
An item is missing from my shipment.
If your order arrived only partially complete, it is possible that inventory was no longer available on the item(s) you selected. You should have received an email notification or phone call from Customer Service informing you of your order status. Please contact Customer Service for any further questions or assistance.
What about backorders?
cuddlduds.com does not accept backorders.
Shipping
How much is my shipping cost?
cuddlduds.com offers Free Shipping on all orders. Enjoy hassle-free shopping with Free Standard Shipping on all online orders! No coupon code required.
You may upgrade to 2nd day delivery for a fixed fee of $12.00 at checkout. Please allow 24-48 hours for order processing, in addition to the 2 days delivery time.
How will I know when my order has shipped?
When your order ships from our warehouse you should receive a Shipment Notification via email that includes a tracking number to the email address you provided us with.
If you have not received this email and believe your order should have shipped, click on the ‘My Account’ link at the top right hand side of our website. Here you can view the status of any orders you have placed.
Click on ‘Review Orders / Track Packages.’ Next to each of your orders will be listed its current status; ‘processing’ orders have not yet shipped, ‘shipped’ orders have left the shipping center and you may track their location directly through the shipping carrier.
When will my order ship?
Once your order is placed, please allow 24-48 hours for order processing before your order is shipped. You will receive a Confirmation of Shipment email from us to the address you provided us with during checkout.
Do you ship to my country?
We currently do not ship, bill, or process international orders. We only ship exclusively in the United States.
What are my payment choices?
cuddlduds.com accepts Visa, Mastercard, and American Express for payments.
Do I have to pay sales tax?
Sales tax is only collected if your order is being shipped in the same state as our shipping warehouse, California.
Return Policy
How do I return or exchange my product?
Cuddlduds.com gladly accepts returns or exchanges of unworn, unwashed, undamaged, or defective merchandise purchased directly at cuddlduds.com. Please contact us at custserv@cuddlduds.com or 1.866.202.5445 to notify of return or exchange.
EXCHANGE: If you have an exchange for the same dollar amount as the original purchase, no additional shipping and handling charges will be incurred.
RETURN: Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
A credit will be issued as soon as we receive and process your return. Please note, cuddlduds.com does not cover the expense of return shipping, and shipping & handling charges are not refundable. Please allow up to 2 billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.
What is the return address?
Cuddl Duds
ATTN Return/ Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501
I received the wrong product.
If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the order so that we are notified of the error and can begin to make the necessary adjustments.
Cuddlduds.com Charges
I have a question on my charges.
Click on the ‘My Account’ link at the top right hand side of our site to review your orders. Here you may compare your order history on our website with your financial records. If you have any further questions or concerns regarding the issue, please contact Customer Service for assistance.
I need a copy of my receipt / invoice.
Click on the ‘My Account’ link at the top right hand side of our site where you will be prompted to enter your email and password. Here you are able to review your past and pending orders. Click ‘Print Invoices’ and then locate the order for which you need to print a receipt and/or invoice. Select the order and then select ‘Need to print an invoice?’ Your invoice will then pop up in a second window from which you can print.
When will my charge appear on my account?
Your charge will appear on your credit statement within a few days of placing your order. You can further monitor the status of your charge by logging into your cuddlduds.com account, locating the order for which you are inquiring, and check it’s current status.
When will my credit card be charged?
Your credit card will be charged on the same day that your order is shipped.
How will I be reimbursed for a return?
Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Credits take approximately 7-10 days from the time we receive your item(s).
Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
Review our Return Policy section above for more details.
Gift Certificates & Special Promotions
How do I buy a gift certificate?
To purchase a gift certificate, click here
How do I redeem a gift certificate?
Simply enter your gift certificate code in the ‘Coupon Code. Enter it here:’ prompt box and click ‘Apply.’ The amount of your certificate will be then applied to your current order total.
How do I redeem a coupon?
After adding items to your Shopping Bag, click the ‘Shopping Bag’ link at the top of the site. Then, click the pink ‘Checkout’ button to view your Bag. At the bottom of the Shopping Bag page, you’ll see a box where you may enter your coupon code. Only one discount code applied per transaction will be permitted, unless otherwise specified. Click ‘Apply Coupon’ and the applicable discount will be deducted from your order total.
Safety & Security
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. The security of the information regarding your purchase is very important to us. We guarantee that your transactions are secure when you place an order through cuddlduds.com. In the unlikely event of any issues with your credit card transaction, you will have no liability for any charges relating to that transaction.