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Privacy Policy

Your Privacy at Cuddl Duds 

We value the trust you place in Cuddl Duds, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us at custserv@cuddlduds.com.

Types of personal information we may gather

Cuddl Duds gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you. 

* Purchases — When you place an order, you give us your name, address, phone number and/or email address plus payment information.

* Non-Purchases — There may be instances when you are not making a purchase at Cuddl Duds and you give us your name, address, phone number and/or email address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or email address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from Cuddl Duds or enter a contest or participate in a promotion or survey sponsored by Cuddl Duds. 

* Personal Shopping Account – If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information. 

* Catalog requests — We need your name and address in order to mail you a catalog. We also require a phone number or email address so that we can contact you in the unlikely event there is an error in your address or other delivery problem. To stop receiving catalogs, contact us at custserv@cuddlduds.com. 

* Email updates — When you subscribe to receive Cuddl Duds email updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your email address. You can unsubscribe at anytime. 

How we use personal information 

We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you. 

In addition, our site utilizes “cookies.” Cookies do not gather any of your personally identifiable information. They do allow us to provide you with a more personalized shopping experience and enable you to fully interact with and complete your transaction on our site. 

We may share your information with our business partners (see 'Our Business Partners' below) in order to provide you with certain services. Finally, we do make our mailing list available to carefully screened companies whose products or services might interest you. If you prefer to have your name withheld, please contact us at custserv@cuddlduds.com.

In addition, Cuddl Duds cooperates in advertising member networks with other consumer entities where we may communicate your personal information so that select members may inform you about products or services that might interest you. If you prefer to have your name withheld, please contact us at custserv@cuddlduds.com.

If you first became a Cuddl Duds customer through a transaction with our parent company, Komar, we adhere to Komar's privacy policy with respect to any personal information that you may share with us and with our business partners (see 'Our Business Partners' below) that help this site function or assist us in fulfilling your order. 

For more about your privacy at Cuddl Duds, please contact us at custserv@cuddlduds.com. 

Along with respecting your privacy, Cuddl Duds diligently strives to keep your personal information safe and secure. (Please see our Security Policy.) 

What are cookies? 

“Cookies” are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc.), and provide you with a more relevant shopping experience. 

How we use cookies 


We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on cuddlduds.com, you must have “cookies” enabled on your Web browser. (If you don’t want to enable cookies but would like to place an order, please contact us at custserv@cuddlduds.com.) You must also have cookies turned on in order to create a personal account on cuddlduds.com and to access that online account.

Cookies also help us: 
• determine which features and tools you use, and which pages you visit on cuddlduds.com 
• remember which items you’ve placed in your shopping bag 
• enable you to checkout faster if you’ve created an account with us 

In addition, we use cookies to provide you with advertisements and promotions across various other websites from Cuddl Duds based on your web browsing behavior and to similarly allow other entities, in which you may be interested, to provide you with their advertisements and promotions across various other websites.

If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus. 

Our Business Partners 

In order to ship and track merchandise, we make your name and address available to certain companies that help us provide you with those services.

Mailing List Preference 

If you do not want to have your name shared with non-affiliated companies, or if you no longer wish to receive Cuddl Duds mail, please contact us at custserv@cuddlduds.com. Please include your name and mailing address in the message. If you would like to no longer receive emails from Cuddl Duds, please unsubscribe or click on the “unsubscribe” link included in all emails sent by Cuddl Duds.